We want you to be confident buying sealed product from POPITT. Because our items are sealed collectibles, our returns policy is built around that.
Damaged or incorrect items
If your order arrives damaged, or you received the wrong item, contact us at hello@popitt.com within 7 days of delivery with photos of the item and its packaging. We will send a replacement or issue a full refund, including original shipping costs.
Change of mind
Unopened, factory-sealed items in their original condition can be returned within 14 days of delivery for a refund of the item price. The customer is responsible for return shipping unless the return is due to our error. Once we receive and inspect the returned item, refunds are issued to the original payment method within 5-7 business days.
What can't be returned
- Items with broken seals, removed shrink wrap, or signs of handling beyond inspection.
- Preorder deposits once allocation has been confirmed with our supplier, except where required by law.
- Sale or clearance items marked as final sale.
Questions about a return? Email hello@popitt.com with your order number and we'll take it from there.